AI · Start right
Keep AI accurate after it goes live.
For companies running AI features built by anyone: a service that watches accuracy, cost and failures every day, catches drift and model changes, and keeps the feature as good as the day it launched.
AI / connected systems
human oversightINPUT
Live model calls
ROUTE
Track quality & cost
AI CORE
Observe & govern
CONTROL
Review exceptions
OUTPUT
A system to improve
Release with checks
scoped · tested · reviewable
Live but unwatched
Shipped AI that is live but unwatched
Monitoring, evaluation and cost control for AI already in production.
Describe the problemDrift
The chatbot was great at launch; six months on, nobody knows whether it still is.
Cost
The provider updated the model and the answers changed overnight.
Silent
The monthly API bill doubled and no one can say which feature did it.
How it ships
Watch, alert, improve
ops/01
Understand
We read the existing feature’s code, prompts and logs, whoever built it, and find out what is measured today; usually nothing.
ops/02
Design
We agree the measures, the alert thresholds, the spend caps and the review cadence, and build the evaluation set from real past cases.
ops/03
Build
Logging, the nightly evaluation run and the dashboard are added around the feature without changing its behaviour.
ops/04
Stay
Monthly review with your team, incident response when a provider changes or an alert fires, and a quarterly cost and quality report.
Your data
Logs, evaluation sets and dashboards live in your infrastructure, under your accounts. ATPL staff access them under a named login that you can revoke, and see only the features in scope. Nothing in the monitoring pipeline sends your data to a model provider beyond the calls the feature itself already makes.
Ops or rebuild
Where it fits, where it doesn’t
- Fits when
- Any AI feature in production, whether ATPL built it or someone else did.
- Teams that want a number for accuracy and cost each month instead of a feeling.
- Features exposed to customers, where a silent regression costs trust.
- Doesn’t fit when
- Features still in prototype; finish the proof of concept first, then operate it.
- AI inside a vendor’s closed product where you cannot see the calls; take it up with the vendor.
- A one-time audit with no follow-through; drift returns, so monitoring has to stay.
Stay after launch
Monitoring, evals and a person
01
Monitoring in place
Every model call logged with its cost, latency, input size and outcome, in a dashboard your team reads, with alerts on the limits you set.
02
Evaluation set and nightly runs
A fixed set of real cases with known good answers, run automatically against the live configuration, so a regression is found before a customer finds it.
03
Drift and feedback review
Sampled outputs reviewed monthly with your team, user corrections and thumbs-down collected, and failing cases added to the evaluation set.
04
Cost control
Caching, routing of easy cases to cheaper models, spend caps per feature, and a monthly report of cost per feature and per call.
05
Version pinning and change process
Model versions, prompts and retrieval indexes are versioned; nothing changes in production without passing the evaluation set.
How we work
ATPL has supported Ethos in production for restaurants since 2013 and brings the same habit of watching, measuring and fixing to AI features. ATPL will confirm which AI systems it operates for clients.
Decide the shape
Before you start
Plain answers on scope, data and what a first proof usually takes.
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